Return Policy

At EZCutoutz, all our products are made to order and crafted specifically for your event. Because of the personalized nature of our items, we do not accept returns or exchanges.

We do not carry inventory, and we do not accept returns under any circumstances except in cases of damage or delivery issues. Please read the details below carefully.

Damages and Issues

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of the marked delivery date on your tracking information.

To report an issue, please email us at hello@ezcutoutz.com with:

• Your order number

• Clear photos of the issue

• A brief description of the problem

If your request is approved, we’ll offer a one-time reprint at no charge.

Non-Returnable Items

We specialize in custom event décor—including cutouts, backdrops, decals, and signage—which are made specifically for each customer. As such, we cannot accept returns or refunds for:

• Custom or personalized products

• Items that have been used for events

• Sale items or gift cards

Please make sure your details are correct before placing your order.

Exchanges

We do not offer exchanges. All orders are final unless they meet the damage or delivery issue criteria mentioned above.

Refunds

Refunds are only issued if a reprint is not possible for a damaged or lost order.

If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since we approved your refund and you haven’t received it, please contact us at hello@ezcutoutz.com.