Shipping Policy

Last updated: 2025/05/30

At EZCutoutz, every product is custom-made just for you. Please read our shipping policy carefully to understand timelines, shipping coverage, and what to expect after placing an order.

Order Processing Time

All items are made to order. Our standard production time is:

• 1–3 business days for processing and printing

Orders placed on weekends or holidays will begin processing the next business day.

Shipping Time

Once your order has been produced, shipping takes approximately:

• 1–5 business days within North America

• Delivery times vary by location and carrier

Rush Shipping

We offer rush shipping options for an additional fee.
If you need your order urgently, please contact us at hello@ezcutoutz.com before placing your order so we can confirm availability and provide a quote.

Shipping Destinations

We currently ship to:

• Canada

• United States (excluding U.S. territories)

We do not ship internationally at this time.

Shipping Rates

Shipping costs are calculated at checkout based on your location and package size. Some large items may ship in multiple boxes.

Note: Oversized items (like large backdrops or cutouts) may be folded for shipping. Folds are unnoticeable and are on the back. Quality is not affected.

Order Tracking

You’ll receive a tracking number by email once your order ships. Tracking may take up to 24 hours to begin updating.

Lost or Delayed Packages

If your package appears lost or is delayed beyond the estimated delivery window, contact us at hello@ezcutoutz.com with your order number. While we are not liable for courier delays, we’ll assist where possible.

Shipping Issues or Damage

If your item arrives damaged, please notify us within 48 hours of delivery. Include:

• Your order number

• Photos of the damage and packaging

If approved, we’ll offer a one-time reprint at no cost.

For questions or special shipping requests, please contact us at hello@ezcutoutz.com.